Merchant Advance Complaints Policy
1. Purpose Merchant Advance is committed to providing high-quality services. If you are dissatisfied, this policy outlines how to submit a complaint and what you can expect from us in response.
2. How to Submit a Complaint
Please send complaints by email to info@merchantadvance.co.uk, providing:
Your name and contact information
Details of the complaint
Relevant documentation, if applicable
3. Our Response
Acknowledgment: We will acknowledge receipt within 2 business days.
Investigation: Our team will review and investigate your complaint thoroughly.
Resolution: We aim to resolve complaints within 10 business days. If more time is needed, we will inform you.
4. Escalation
If you are unsatisfied with our resolution, you may escalate the complaint to a regulatory body, as applicable.